WARRANTIES AND RETURNS

The guarantee of the products offered will respond to the following articles based on Law 23/2003 of July 10 on Guarantees of sale of consumer goods:

I) Conformity of the products with the contract

1. Unless proven otherwise, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements set out below, unless due to the circumstances of the case any of them is not applicable:

(a) Conform to the description made by ADAJUSA.

b) Are suitable for the uses for which products of the same type are ordinarily intended.

c) Are suitable for any special use required by the customer when he has informed ADAJUSA. at the time of conclusion of the contract, provided that the contract has admitted that the product is suitable for this use.

(d) Present the usual quality and performance of a product of the same type which the customer may rightly expect, having regard to the nature of the product and, where appropriate, the descriptions of the specific characteristics of the products made by ADAJUSA.

(e) ADAJUSA describes the details, technical characteristics and photographs of the products provided by the manufacturer of the products, so that it is not bound by these public declarations.

2. The lack of conformity resulting from an incorrect installation of the product will be equated to the lack of conformity of the same when the installation is included in the contract of sale and has been carried out by ADAJUSA or under its responsibility, or by the USER when the defective installation is due to an error in the installation instructions.

3. Liability shall not be due for lack of conformity that the USER knows or could not have ignored at the time of conclusion of the contract or that have their origin in materials supplied by the USER.

II) Responsibility of the PROVIDER

ADAJUSA will be liable to the USER for any lack of conformity that exists at the time of delivery of the product. ADAJUSA recognizes the USER the right to repair the product, its replacement, the price reduction and the termination of the contract.

III) Repair and replacement of products

1. If the product is not in accordance with the contract, the USER may choose between demanding the repair or replacement of the same, unless one of these options is impossible or disproportionate. From the moment the USER communicates to ADAJUSA. the option chosen, both parties must abide by. This decision of the USER is understood without prejudice to the provisions of article IV below for cases in which the repair or replacement fails to bring the product into conformity with the contract.

2. Any form of remediation that imposes on ADAJUSA costs that, in comparison with the other form of sanitation, are not reasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and if the alternative form of sanitation could be carried out without major inconveniences for the USER, shall be considered disproportionate.

IV) Rules of repair or replacement of the product

Repair and replacement shall conform to the following rules:

a) They will be free for the USER.

This gratuity will include the necessary expenses made to correct the lack of conformity of the products with the contract provided that they are in the first 14 days of their receipt. However, after the first 14 days it is the USER who will cover the shipping costs.

b) They will be carried out within a reasonable time and without major inconveniences for the user, taking into account the nature of the products and the purpose they had for the USER.

(c) Reparation suspends the calculation of the time limits referred to in Article VII. The suspension period will begin from the time the USER makes the product available to ADAJUSA and will conclude with the delivery to the USER of the product already repaired. During the six months following the delivery of the repaired product,

ADAJUSA will be liable for the lack of conformity that motivated the repair. It is presumed that it is the same lack of conformity when defects of the same origin as those initially manifested are reproduced in the product.

d) The substitution suspends the periods referred to in Article VII from the exercise of the option until the delivery of the new product. The second paragraph of Article VII shall in any event apply to the substitute product.

e) If the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the USER may demand the replacement of the same, within the limits established in section 2 of article IV, or the reduction of the price or the termination of the contract in the terms of article V.

f) If the replacement fails to bring the product into conformity with the contract, the USER may demand the repair of the same, within the limits established in section 2 of article IV, or the reduction of the price or the termination of the contract in the terms of articles V and VI.

g) The USER may not demand substitution in the case of non-fungible products, nor in the case of second-hand products.

V) Price reduction and termination of the contract

The reduction of the price and the termination of the contract will proceed, at the choice of the USER, when he cannot demand the repair or replacement of the product and in cases where these have not been carried out within a reasonable time or without major inconveniences for the USER. The resolution shall not proceed where the lack of conformity is of minor importance.

VI) Criteria for price reduction

The price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in accordance with the contract and the value that the product actually delivered had at the time of delivery.

VII) Deadlines

1.ADAJUSA is responsible for any lack of conformity that manifests itself within a period of one year from delivery.

Unless proven otherwise, it shall be presumed that the lack of conformity manifested in the six months following delivery already existed when the product was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

2. Unless proven otherwise, delivery shall be dear to have been made on the day shown on the invoice or purchase label, or on the corresponding delivery note whichever is later.

3. The action to claim compliance with the provisions of the previous articles expires three years from the delivery of the product.

4. The USER must inform ADAJUSA of the lack of conformity within one month of becoming aware of it.

Unless proven otherwise, it will be understood that the communication of the USER has taken place within the established period.

VIII) Action against the producer

When the USER finds it impossible or excessively burdens him to go to ADAJUSA due to lack of conformity of the products with the contract of sale, he may claim directly from the producer in order to obtain the replacement or repair of the product.

In general, and without prejudice to the producer's responsibility amending, within the same periods and conditions as those established for ADAJUSA, the producer shall be liable for the lack of conformity when it relates to the origin, identity or suitability of the products, in accordance with their nature and purpose and with the rules governing them.

A producer means the manufacturer of a product or the importer thereof in the territory of the European Union or any person who presents himself as such by indicating on the product his name, trade mark or other distinctive sign. Whoever has responded to the USER, will have a period of one year to repeat responsible for the lack of conformity. This period is computed from the moment the sanitation was completed.

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