ADAJUSA ( construcciones pbr s.l. ) offers you a compilation of possible doubts that you may encounter when making a purchase. In addition, our Customer Service will be happy to assist you through the following link: Customer Service Form and we will respond to you in the shortest possible time, however before making an inquiry, review the most frequently asked questions as you may find here solution to your doubts.
When will my order be shipped?
Once we have received the payment confirmation in any of the valid means on our website and carried out the appropriate security checks, we will proceed to send your order according to the chosen method.
You can consult in our section of Payment Forms, the different accepted modalities.
If any of the items you have chosen cannot be shipped for any reason and we have received the payment, we will offer you a similar alternative or we will refund the amount of the unavailable item.
Can I change the shipping details after I have placed the order?
Before sending the order, changes can be made to the delivery address; In the event that the order has already been dispatched, it will be impossible to change it.
What happens if there is no one at the delivery address?
If you are not at home when your package has arrived, the courier will leave you a notice so that you can get in touch and agree on another delivery time or pick up the order at the courier office closest to your home.
Can I know the status of my order?
Once the order has been prepared for dispatch and has left our warehouses, we will send you an email informing you of the departure of the package, we will include a link with the courier service. From there you can track the shipment. Depending on the carrier chosen, it will send you an SMS as well.
You can also access "My account" and access the "Track my order" section.
When will I recive my order?
All the shipments we make are made through URGENT courier companies, the delivery time in Peninsula and Portugal for light material 3-5 days and 5-7 days for heavy material, after confirmation of payment. For international shipments, the delivery time will be 5-7 days for any type of material. On some occasions, there may be a delay for reasons beyond our control.
When the order is placed, you can select the shipping method where the specific delivery time is indicated.
If payment is made before 1:30 p.m., we can process the order on the same day with the possibility of receiving it the next business day.
In the case of choosing the 'Pick up in store' option, you can pick up the merchandise once you have received the email indicating that your order is ready to be picked up, within a maximum period of 2-3 days.
What countries do you ship to?
We ship to Spain (except Ceuta, Melilla and the Canary Islands) and Europe (Germany, Austria, Belgium, Finland, Metropolitan France, Greece, Italy, Luxembourg, the Netherlands, Portugal (except Madeira and Azores), Ireland, Slovakia, Cyprus, Latvia , Liechtenstein, Lithuania and Slovenia). If you have any questions about whether we deliver to your location, please contact us.
How can I locate my order?
At all times, you can see the shipping process by clicking on the "Order Tracking" button at the top right of your screen.
If you have not received your order within 10 working days or more after having made the payment, contact us as there is surely an incidence in the shipment (please, provide us with your name, email, order reference and number phone number) and we will resolve the issue as soon as possible.
If you have any questions about the status of the order, please contact our Customer Service using the following link: Customer Service Form. Our Customer Service will be happy to help you.
How can I find out the shipping cost?
Shipping costs will be added to the amount of the selected items. Shipping costs will be calculated according to the destination of the package to be sent and the physical weight or volume of the package. In many cases, shipping costs are not greatly increased by adding more than one item to the shopping cart. For shipments to the peninsula (Spain) with an order amount greater than € 150 plus VAT, the cost of shipping will be FREE. (See General Conditions of Contract)
How will my package be sent?
Before finalizing the order you can select several options that we recommend:
Any selected shipping method cannot be changed.
What happens if I am not at home when my package has arrived?
In the event that you are not at the indicated delivery address, our carrier will repeat the delivery up to two times, they will leave you a notice to coordinate the delivery, the courier cannot leave the package to someone else at your expense or somewhere Sure, in the event that no one can receive the package at the indicated address, please indicate the address of work or that of a neighbor / relative or business attached to yours.
What happens when my order cannot be delivered?
We may have the package returned to our warehouses; In this case, we will contact you to find out if you wish to receive it at another address or proceed with the return.
For what reasons can my package be returned?
There are several common reasons:
- The address is incorrect
- No one has been able to pick up the package during the 1 week period
- The package has been rejected by the customer
Can the delivery address be different from the billing address?
It is possible to send a package to an address other than the billing address.
All the data required during the purchase process must be completed with the recipient's data.
Is it possible to cancel an order when it has already been dispatched?
Once the order has been dispatched there is no possibility of canceling it, our transport companies collect the merchandise every day at 5:00 p.m. (Spanish time). If you want to cancel an order before it has been dispatched, we will refund the money including shipping costs.
We ask that you contact us the same day you placed the order, in case you wish to cancel the order.
Do you deliver to PO Boxes, Military zones and hotels?
We are very sorry not to be able to send to this type of facility since our transport only accepts a physical address and a telephone number to be able to contact the recipient. A signature will be required at the time of delivery.
What happens if there is an item in my order that is not available in stock?
At the time of ordering, in the product file, we indicate if the item is available for immediate shipment or if it has an approximate date of availability. Once all the available products are in our warehouse, we will send the complete order.